Shipping & Delivery

Shipping & Delivery

At IKONIAN, we’re committed to delivering your order securely and reliably, no matter where you are in the world. All orders are fulfilled through our global logistics network and include full tracking and insurance for your peace of mind.

Processing Time

Orders are processed within 1–3 business days from the time of purchase.

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number and instructions on how to monitor your delivery.

Please note: Processing times may be slightly extended during peak shopping periods such as major sales events or public holidays.

Delivery Timeframes

After dispatch, delivery times vary depending on your location:

Australia

Estimated Delivery: 7–14 business days
Shipping Method: Tracked & Insured Standard Shipping (Free)

International (Worldwide)

Estimated Delivery: 10–20 business days
Shipping Method: Tracked & Insured Worldwide Shipping (Free)
Coverage: We ship to over 170 countries globally

Total delivery time = Processing time (1–3 business days) + Transit time (varies by location).

Order Tracking

Every order includes full tracking from dispatch to delivery.

How to track your order:

  1. Check your email – You’ll receive a shipping confirmation email with your tracking number within 1–3 business days of placing your order.

  2. Click the tracking link – The email includes a direct link to track your shipment in real time.

  3. Monitor your delivery – Follow your order’s journey until it arrives at your doorstep.

Can’t find your tracking email?
Check your spam or junk folder, or contact us at support@ikonian.com with your order number and we’ll resend it promptly.

Shipping Costs

We offer free tracked shipping on all orders worldwide.
No minimum purchase required.

  • Australia: Free Tracked Standard Shipping

  • International: Free Tracked & Insured Worldwide Shipping

There are no hidden fees at checkout.

Customs & Duties (International Orders)

For orders shipped outside Australia, customs duties, taxes, or import fees may apply depending on your country’s regulations.

These charges are determined by local customs authorities and are the responsibility of the recipient. IKONIAN has no control over these charges and cannot estimate them in advance.

For more information, please contact your local customs office before placing an order.

Frequently Asked Questions

Where is my order?

If your order has been dispatched, you should receive a tracking email within 1–3 business days of purchase.

If you haven’t received tracking after 3 business days:

If tracking shows no movement for several days:

  • International shipments may experience delays during customs clearance

  • Contact us and we’ll investigate with our logistics partner

What if my order is delayed?

While we work with reliable logistics partners, occasional delays may occur due to:

  • Customs clearance (international orders)

  • Weather or natural events

  • Peak shopping periods

  • Remote or rural delivery locations

If your order is delayed beyond the estimated delivery window:

We’ll assist you and keep you informed every step of the way.

Do you ship worldwide?

Yes. We ship to over 170 countries worldwide with tracked and insured delivery.

This includes:

  • Australia & New Zealand

  • United States & Canada

  • United Kingdom & Europe

  • Asia-Pacific

  • Middle East, South America, and Africa

To confirm availability, add your item to cart and enter your address at checkout.

Can I change my shipping address after placing an order?

If your order has not yet been dispatched, we may be able to update your shipping address.

Please contact us immediately at support@ikonian.com with your order number and the correct address.

Once an order has been dispatched, shipping details can no longer be modified.

What if my package is lost or damaged?

All orders are fully tracked and insured.

If your package is lost or arrives damaged:

We’ll work with our logistics partner to arrange a replacement or full refund where appropriate.

You’re fully protected — we stand behind every order.

Need Help?

If you have questions about shipping or your order, we’re here to help.

Contact Us:
Email: support@ikonian.com
Response time: Within 24 hours (Monday–Sunday)

Please have your order number ready when contacting us.

Our Commitment

At IKONIAN, we partner with a global fulfillment network to ensure your order is delivered securely, transparently, and affordably. Every shipment includes tracking and insurance so you can shop with confidence.

Thank you for choosing IKONIAN.

Last updated: 31 December 2025