Return Policy
Last updated: December 30, 2025
At IKONIAN, customer satisfaction is important to us. If something isn’t right with your order, we’re here to help and will work with you to find a fair resolution.
Please read this Return Policy carefully before placing an order.
Returns & Eligibility
We accept return or refund requests only in the following circumstances:
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You received a damaged or defective item
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You received the wrong item
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Your order was lost in transit
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Your item arrived with a manufacturing fault
To be eligible, you must contact us within 14 days of delivery and provide supporting evidence such as photos or videos where applicable.
Returns requested due to change of mind, incorrect sizing, or personal preference are not accepted unless otherwise required by applicable law.
Return Process
To request a return or refund, please contact us at:
Include the following information:
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Your order number
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A brief description of the issue
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Clear photos or videos showing the problem
Our support team will review your request and respond with next steps.
Refunds
If your return or refund request is approved, we may offer one of the following resolutions, depending on the situation:
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A replacement item (sent at no additional cost)
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A full or partial refund
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Store credit (where appropriate)
Refunds are issued to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.
Return Shipping
If a return is approved, return shipping instructions will be provided.
In some cases, return shipping may not be required (for example, damaged items), and photographic evidence may be sufficient.
Shipping fees are non-refundable, except where required by law or if the error was on our part.
Items Not Eligible for Return
The following items are not eligible for return or refund, unless faulty or damaged:
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Items marked as final sale
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Items damaged due to misuse, improper handling, or normal wear and tear
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Orders placed with incorrect shipping details provided by the customer
Delayed or Missing Orders
If your order appears delayed or marked as delivered but not received, please contact us as soon as possible.
We will work with the carrier and do our best to resolve the issue. Replacement or refund eligibility will be determined based on tracking information and carrier confirmation.
Chargebacks & Disputes
Before filing a chargeback or payment dispute, please contact us first. Many issues can be resolved quickly through our support team.
Unresolved chargebacks may result in restrictions on future purchases.
Policy Updates
We reserve the right to modify this Return Policy at any time. Changes will take effect immediately upon posting on this page.
Contact Us
If you have any questions about this Return Policy or need assistance with an order, please contact us at: